1. Corporate Identity & Scope of Policy
This Privacy Policy ("Policy") sets out the data processing practices of SAFE Guard FORCE (hereinafter referred to as "SAFE Guard FORCE", "we", "our", or "us"), having its primary office at C 517, Kailash Esplanade, Opp. Shreyash Cinema, LBS Marg, Ghatkopar West, Mumbai, Maharashtra — 400086, India.
This Policy applies to all individuals who interact with us, including:
- Visitors to our website (https://www.safeguardforce.online) and digital service portals.
- Prospective and existing corporate, industrial, and residential clients seeking security assessments, facility management proposals, technical audits, or confidential investigations.
- Visitors, contractors, and residents who register in physical visitor logs, gate pass registers, or access-control terminals maintained by our uniformed personnel at client sites.
- Subjects of authorized background verifications, pre-employment screening, or corporate fraud inquiries conducted on behalf of authorized clients.
- Job applicants, security guards, technicians, and facility personnel who apply for employment or placement with us.
2. Categories of Information We Collect
Depending on your relationship with SAFE Guard FORCE, we may collect and process the following categories of information:
A. Client Inquiries & Consultation Information
When you submit a consultation request, request a customized quotation, download our corporate brochure, or contact us via telephone or WhatsApp:
- Full Name, designation, company/organization name, and registered site address.
- Official email address, mobile number, and telephone extension.
- Details of premises (square footage, layout, industrial type, residential society details).
- Specific service requirements (e.g. Armed Guards, Facility Janitorial, Fire Marshals, STP Operators, Background Verification).
B. On-Site Visitor & Gate Management Data
When entering client premises protected by SAFE Guard FORCE security personnel:
- Visitor name, contact telephone number, and government photo ID details (where mandated by client security SOPs).
- Vehicle registration number, make, and delivery consignment details.
- Exact date, timestamp of ingress and egress, flat/office visited, and host authorization status.
- Luggage/baggage inspection records and temporary visitor badge issuance details.
C. Closed-Circuit Television (CCTV) & Surveillance Footage
Video images, license plate recognition (ANPR) captures, and audio/video surveillance recorded at our monitoring posts, command control desks, or client perimeter boundaries under operational watch.
D. Detective & Investigation Case Records
In connection with authorized corporate background checks, matrimonial due diligence, asset tracing, or corporate fraud inquiries:
- Identity verification credentials provided by or authorized by the subject or commissioning client.
- Public registry filings, court judgment records, MCA/ROC corporate registry data, and educational/past employment reference verifications.
- Physical surveillance observations, photographic evidence, and investigative intelligence logs gathered through lawful and discreet means.
E. Automated Website & Technical Telemetry
Internet Protocol (IP) address, browser type and version, language preference, operating system, referrer URL, pages viewed, time spent, and approximate city-level geographic location gathered via standard server logs.
3. Lawful Purpose & Usage of Collected Data
We process personal and operational data solely for lawful, legitimate, and specified purposes, including:
Deploying trained security guards, facility personnel, technical maintenance crews, and specialized dog squads as per agreed Service Level Agreements (SLAs).
Preventing unauthorized entry, safeguarding property, preventing theft or sabotage, and managing emergency evacuations during fire or natural hazards.
Delivering verified intelligence, corporate due diligence dossiers, and factual findings strictly to the authorized client under executed Non-Disclosure Agreements.
Complying with PSARA 2005 licensing rules, police verification mandates, Minimum Wages Act, Employees' Provident Fund (EPF), ESIC, and GST tax invoicing.
4. CCTV & Physical Security Surveillance
CCTV surveillance plays a critical role in proactive threat detection, access verification, and perimeter security. Our operational standards for video surveillance include:
- Clear Signage: Prominent notices are mounted at entry points of premises monitored by our control rooms, stating that the area is under 24/7 video surveillance.
- Restricted Access: Real-time feeds and recorded footage are accessible only to authorized security control room supervisors, field officers, and client-designated security officers.
- Retention Period: Standard surveillance recordings are retained for a rolling period of 15 to 30 days (contingent upon hard drive storage capacity and site contract requirements), after which data is automatically overwritten by the surveillance NVR/DVR system.
- Incident Preservation: Footage relevant to a reported incident (e.g. theft, collision, fire outbreak, unauthorized intrusion) is isolated and securely archived until police investigation, insurance claim processing, or judicial proceedings conclude.
5. Confidentiality in Detective & Investigation Services
All private investigations, corporate fraud audits, forensic verifications, and background investigations conducted by SAFE Guard FORCE are governed by strict Non-Disclosure Agreements (NDAs). Case files, target dossiers, and client communications are classified as Strictly Confidential & Privileged.
In executing investigation services:
- We gather data exclusively through legitimate, lawful, and legally admissible channels, including public registries, lawful on-ground observations, and consenting source interviews.
- We do not engage in illegal phone tapping, wiretapping, mobile device hacking, or unlawful cyber intrusions that infringe upon statutory Indian privacy laws or the Indian Telegraph Act.
- Investigation dossiers are handed over exclusively to the designated client contact and are purged or sealed within our encrypted cold storage following case closure.
6. Client Site Visitor & Gate Records
Where SAFE Guard FORCE personnel maintain physical entry books or gate management applications at residential societies, corporate parks, or factories:
SAFE Guard FORCE acts primarily as a Data Processor operating under the instructions of the respective Client Management Committee, Society RWA, or Corporate Facility Directorate (who acts as the Data Fiduciary).
- Visitor registers remain the property of the client premises.
- Guards are strictly instructed not to photograph, copy, or disclose visitor registers to unauthorized third parties or commercial sales representatives.
- Physical registers are preserved on-site or deposited in the client facility management custody upon completion.
7. Information Sharing & Statutory Disclosures
We do not sell, rent, monetize, or lease your personal information to third-party data brokers or marketing firms.
Information may be shared only under the following limited circumstances:
- Law Enforcement & Statutory Authorities: We may disclose visitor logs, surveillance recordings, or incident reports to the Mumbai Police, Maharashtra State Police, Fire Brigade, or judicial courts pursuant to a valid subpoena, warrant, or formal notice issued under Section 91 of the Code of Criminal Procedure / Section 94 of the Bharatiya Nagarik Suraksha Sanhita (BNSS).
- Statutory Labor & Regulatory Auditors: Anonymized or necessary personnel records are provided to government labor enforcement officers for EPF, ESIC, and PSARA regulatory licensing audits.
- Trusted Operational Service Providers: Secure cloud infrastructure hosts, SMS gateway providers (for inquiry confirmations), and IT database providers bound by stringent confidentiality and non-disclosure covenants.
- Emergency First Responders: In life-threatening emergencies, building collapses, fires, or medical crises, relevant personal information and building occupant details may be shared with municipal emergency services to save lives.
8. Technical & Physical Safeguards
SAFE Guard FORCE implements multi-tiered administrative, physical, and technical safeguards designed to protect personal and operational records against unauthorized access, destruction, loss, or alteration:
Biometric and card access controls at our Ghatkopar West headquarters, secure filing vaults for client dossiers, and 24/7 guarded premises.
HTTPS/TLS 1.3 encryption for website data transit, encrypted database storage, and secure credentials management.
100% police verification, background validation, and mandatory signed confidentiality oaths for all security officers and supervisors.
9. Data Retention & Disposal Schedules
| Data Category | Standard Retention Period | Disposal Method |
|---|---|---|
| Client Website Enquiries | Up to 24 months from inquiry date | Secure electronic deletion |
| Corporate Client SLAs & Invoices | 8 years (as required by Indian Tax & Companies Law) | Encrypted financial archive / purge |
| Client CCTV Surveillance Footage | 15 to 30 days (rolling cycle) | Automated FIFO hard-drive overwrite |
| Private Investigation Case Dossiers | 30 to 90 days following case sign-off | Permanent destruction / client handover |
| Guard Police Verification Records | Duration of employment + 5 years (PSARA) | Secure shredding & regulatory archive |
10. Your Rights Under Indian Data Protection Laws
Subject to applicable statutory exceptions under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data processed by us:
- Right of Access & Summary: You may request confirmation on whether we are processing your personal data, along with a summary of the data and third-party disclosures.
- Right to Correction & Updation: You have the right to request correction of inaccurate or incomplete personal records held by our administration.
- Right to Erasure: You may request deletion of your personal data where its retention is no longer necessary for the purpose for which it was gathered, unless retention is mandated by law (e.g. tax, labor compliance, or ongoing legal disputes).
- Right of Grievance Redressal: You have the right to readily accessible grievance redressal mechanisms regarding any act or omission by us regarding your data.
To exercise any of these rights, please write to our designated Grievance Officer listed in Section 12 with valid proof of identity.
12. Grievance Redressal Officer & Contact Desk
In accordance with the Information Technology Act, 2000 and the DPDP Act 2023, the details of the designated Data Grievance Redressal Officer are provided below:
Opp. Shreyash Cinema, LBS Marg,
Ghatkopar West, Mumbai, Maharashtra — 400086, India
We review and update this Privacy Policy periodically to reflect enhancements in our operational technologies, changes in law, or regulatory guidelines. Any modifications become effective immediately upon posting to this page.